shipping and returns
shipping
basta. jewelry is crafted with care and is made to order, ensuring a personalized touch to each piece. kindly anticipate 3-5 weeks for the creation and shipping of your unique jewelry item.
refund process
basta. jewelry is crafted with care and is made to order, ensuring a personalized touch to each piece. kindly anticipate 3-5 weeks for the creation and shipping of your unique jewelry item.
non-returnable items
customized items are not eligible for return.
shipping responsibilities
please note that you are responsible for covering the shipping costs for returning the item. these shipping costs are non-refundable. in case of a refund, the return shipping cost will be deducted from your total refund.
return eligibility criteria
to qualify for a return, your item must be unused, with tags, and in the same condition as when you received it. additionally, it should be in its original packaging. Items not meeting these criteria, or those in damaged condition or missing parts unrelated to our error, are not eligible for return.